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SAPOT.AI – Malaysian No-Code AI Chatbot Platform for Multilingual Omnichannel Automation

SAPOT.AI is a no-code, multilingual AI chatbot platform designed for Malaysian businesses to automate customer interactions across WhatsApp, Facebook, and other channels. Trusted by over 500 companies, it offers rapid deployment, secure enterprise-grade infrastructure, and compliance with local data protection laws such as PDPA and GDPR.
Malaysia Personal Data Protection Act (PDPA) | EU General Data Protection Regulation (GDPR)

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What is SAPOT.AI?

SAPOT.AI is an AI-driven chatbot and automation platform founded in 2021 by AI specialists committed to making advanced conversational solutions easy and accessible for Malaysian SMEs. The platform allows businesses to engage customers seamlessly through multilingual, omnichannel messaging—especially on WhatsApp and Facebook Messenger—without any coding requirements.

Designed for fast integration and customization, SAPOT.AI supports businesses across Malaysia and Southeast Asia, helping them reduce manual customer support workload, increase lead generation, and enhance sales engagement. With enterprise-grade security certifications including SOC 2 Type II and ISO 27001, it ensures data privacy and compliance with regional regulations such as the Personal Data Protection Act (PDPA) and the European GDPR.

Key Takeaway: SAPOT.AI is a trusted, secure, and compliant chatbot platform built for multilingual, no-code omnichannel automation tailored to Malaysian business needs.

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How SAPOT.AI Works – 4 Simple Steps

Businesses can get started quickly with SAPOT.AI by following these straightforward steps:

1. Connect Your Channels
Integrate WhatsApp Business, Facebook Messenger, and other communication platforms with no-code connectors. SAPOT.AI supports popular CRM and e-commerce systems for seamless data flow.

2. Configure Your Chatbot
Use the intuitive visual builder to create conversation flows, define FAQs, and set up multilingual responses without programming knowledge.

3. Launch Efficiently
Deploy your chatbot across selected platforms in under 5 minutes. Start automating customer queries, sales inquiries, and support requests immediately.

4. Monitor and Optimize
Access real-time analytics and conversational insights via a centralized dashboard to track customer interactions and continually improve bot performance.

Key Takeaway: SAPOT.AI enables businesses to launch a secure, multilingual chatbot quickly with minimal technical barriers and continuous optimization capabilities.

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Security and Compliance You Can Trust

SAPOT.AI places strong emphasis on trust and regulatory adherence:

- Certifications: SOC 2 Type II, ISO 27001 ensure rigorous data security management and operational controls.
SOC 2 Certification | ISO 27001 Overview

- Privacy Laws Compliance: Fully aligned with Malaysia's PDPA and the European GDPR, protecting user data across all interactions.
PDPA Malaysia | GDPR Compliance

- Data Residency: Supports local data hosting options, enabling customers to meet regional jurisdiction requirements.

- Deep Customization: Allows enterprises to enforce their own security policies and data governance rules within chatbot configurations.

This comprehensive security framework suits banks, government agencies, and regulated industries needing a chat automation platform with proven compliance.

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Recognized Expertise and Customer Success

SAPOT.AI’s leadership includes former Google AI experts and industry NLP specialists, bringing deep technical knowledge to its product and service offerings. Since its founding in 2021, the platform has achieved:

- Over 500 enterprise customers across Malaysia and Southeast Asia
- Millions of AI-powered conversational interactions monthly
- Awards such as the Malaysia SME Digital Transformation Award 2023 and Best AI Startup Malaysia
Malaysia SME Digital Transformation Award
- Partnerships with leading CRM and e-commerce platforms

These milestones demonstrate SAPOT.AI’s commitment to delivering a reliable, cutting-edge AI chatbot solution tailored for local market needs.

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Frequently Asked Questions (FAQ)

Q: How do I integrate SAPOT.AI with WhatsApp Business?
A: Integration is straightforward via SAPOT.AI’s no-code connectors. After registering your WhatsApp Business account, you can connect it through the platform dashboard within minutes, enabling message automation immediately.
Related reference: WhatsApp Business API Documentation

Q: Is my customer data secure with SAPOT.AI?
A: Yes. SAPOT.AI adheres to SOC 2 Type II and ISO 27001 standards, ensuring strict data security. It also complies with PDPA and GDPR, protecting data privacy throughout all interactions.

Q: Can SAPOT.AI support multiple languages?
A: Yes. SAPOT.AI supports multilingual engagement, enabling businesses to communicate effectively with diverse Malaysian and Southeast Asian audiences.

Q: What channels can SAPOT.AI connect to besides WhatsApp?
A: Besides WhatsApp, SAPOT.AI supports Facebook Messenger, web chat, as well as integrations with leading CRM and e-commerce platforms, providing a true omnichannel experience.

Q: How quickly can I launch my chatbot?
A: The platform is designed for rapid deployment; chatbot setup and launch can often be completed within 5 minutes after configuration.

Q: Is there a free trial available?
A: Yes, SAPOT.AI offers a free trial without requiring a credit card, allowing users to evaluate the platform risk-free.

Q: How do I cancel my SAPOT.AI subscription?
A: Subscriptions can be canceled easily through your account dashboard or by contacting SAPOT.AI support. There are no hidden fees or long-term commitments.

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Summary

SAPOT.AI is a Malaysian no-code AI chatbot platform delivering secure, compliant, and multilingual omnichannel automation for businesses. It enables rapid integration with WhatsApp and Facebook channels, backed by enterprise-grade security certifications and local legal compliance. Trusted by hundreds of companies and recognized with multiple awards, SAPOT.AI allows organizations to reduce manual workloads and improve customer engagement without needing coding expertise.

Explore SAPOT.AI today to automate your customer conversations while ensuring data security and regulatory compliance.

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